Five Technology Trends That Are Already Improving the Utility Customer Experience

When we take a look back to see what new technologies have been talked about as challenging the accepted ways at utility companies, we can identify certain trends that are rising to the top. Typical among the technologies cited by utility stakeholders are cloud computing, digital transformation and IoT, electric vehicles, distributed/renewable energy sources and security. This article offers an analyst’s perspective on how utilities can make the most of these technology trends and use them to improve the customer experience.

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